What Is Managed Services?

Managed services is proactive performance management of technology (IT, telephony, applications, etc.) assets on behalf of a customer on a subscription basis.

Shield Watch delivers a broad spectrum of managed services solutions that address the various operational and strategic needs of the enterprise.

Shield Watch Managed Services - Support

Success in customer retention rests on quality of support over the life of the relationship. Invest in the interactions that are most important to your customers. Our full spectrum of managed support solutions will address your support needs and help retain and grow your market share.

Shield Watch Managed Services - Infrastructure

More than 70% of enterprise IT budget is spent on routine maintenance operations of IT assets such as network, systems and applications. Even a minor reduction in IT operations spend has significant impact on the bottom line. Our managed infrastructure solutions will improve the efficiency of IT operations and help realize the full potential of your IT investments.

Shield Watch IT Services Include:

Guaranteed Service Levels
Phone & E-mail Support
Problem Tracking
Around the clock monitoring
Change request and support
Executive IT Management Reports
Quarterly executive meetings help plan for all IT expenditures
24x7x365 Response available
Reduction in ongoing IT Staffing and training requirements.
Decreased burden of technical support and upgrades.
Decreased expenditures on future hardware and software.
The freedom for your internal staff to focus on your core business.
Alignment of your IT with your business strategy.

Traditional IT Vs. Shield Watch Services

Workstation - Monitoring, Management, Alerting, Response to user issues.
Server - Monitoring, Management, Alerting, Response to Server issues.
Network - Monitoring, Management, Alerting, Response to Network issues.
Content Filtering - Control websites your employees can access.
24x7x365 Response - Guarantees a response at all hours.
IT Strategy Planning - Align IT with business goals.
Help Desk Ticketing - Complete Help Desk support for problems and questions.
Quality of Service - Ensure the network is at peak efficiency.
Intrusion Prevention & Detection - Detect and eradicate malicious programs.
Secure Remote Access - Internal system access securely from any location.
Vulnerability Scans - Periodic scanning of the network to detect problems.
Acquisition Assistance - Hardware & Software needs for your organization.
Vendor Management - Work with your vendors for support needs.
Business Backup / Recovery - Secure and reliable storage / retrieval services.